Privacy Policy

This Privacy Policy describes how PRASHAR ROAD CARRIERS PRIVATE LIMITED (Cargo Trip) ("we", "our", or "us") operates the CARGO TRIP mobile application ("Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

Last Updated: February 6, 2026

About Us

CARGO TRIP is operated by PRASHAR ROAD CARRIERS PRIVATE LIMITED. We are committed to protecting your privacy and ensuring the security of your personal information. Our platform facilitates transportation and relocation services including local vehicle hire, full truck load (FTL) services, packers & movers, and partial truck load (PTL) services.

1. Information We Collect

We collect several types of information to provide and improve our Service:

Personal Information:

Name and contact details (phone number, email address)
Profile image (optional, uploaded by you)
Address information for pickup and delivery locations
Location data for pickup and delivery services
Payment information (processed securely through third-party payment providers)
Profile information and preferences
User type (regular user or enterprise user)

Service-Related Information:

Order details (pickup/delivery locations, items being transported, service type)
Quotation requests and responses
Booking history and transaction records
Vehicle details (for vehicle transportation services)
Item descriptions and quantities (for household relocation, PTL services)
Credit documents (for enterprise users applying for credit facility)

Usage Data:

Device information (device type, operating system, device identifiers)
App usage patterns and interactions
Location data for real-time tracking of shipments
Firebase Cloud Messaging (FCM) tokens for push notifications
IP address and network information
App crash reports and performance data

Financial Information:

Payment transaction details (processed through Razorpay)
Wallet balance and transaction history (for enterprise users)
Credit facility information (for enterprise users)

2. How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our Service
To facilitate bookings for transportation services (Local Hire, FTL, Packers & Movers, PTL)
To process payments and manage transactions
To enable real-time tracking of shipments using location data
To send push notifications about order status, quotations, and important updates
To verify your identity through OTP services (via MSG91)
To calculate fares and provide quotations
To manage enterprise user accounts, wallet, and credit facilities
To facilitate communication between users and drivers
To provide customer support and respond to inquiries
To send service-related notifications and updates
To detect, prevent, and address technical issues
To improve our services and user experience
To comply with legal obligations and enforce our terms

3. Location Data

We collect location data to facilitate pickups and deliveries. This includes:

Real-time tracking of shipments during transit
Pickup and delivery location coordinates
Route optimization for efficient service delivery
Location-based service availability checks

Location sharing is required for both users and drivers to ensure seamless transportation services. We use Google Maps services for location features. You can control location permissions through your device settings, but certain features may not be available if location access is denied.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Secure encryption methods (SSL/TLS) for data transmission
Encrypted storage of sensitive information
Secure payment processing through PCI-DSS compliant payment gateways
Regular security assessments and updates
Access controls and authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

With Service Providers: We share data with trusted third-party service providers who assist us in operating our Service:

Razorpay (payment processing)
Firebase/Google Cloud Messaging (push notifications)
MSG91 (OTP verification services)
Google Maps (location and mapping services)
Socket.io (real-time communication for order tracking)

With Drivers: We share necessary information (pickup/delivery locations, contact details) with assigned drivers to facilitate service delivery
Legal Requirements: We may disclose information to comply with legal obligations, court orders, or government requests
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: We may share information with your explicit consent

6. Third-Party Services

Our Service integrates with several third-party services:

Payment Services:

Razorpay: We use Razorpay for secure payment processing. Payment information is handled directly by Razorpay in accordance with their privacy policy and PCI-DSS standards.

Communication Services:

MSG91: We use MSG91 for sending OTP (One-Time Password) for authentication. Your phone number is shared with MSG91 for this purpose.
Firebase Cloud Messaging: We use FCM to send push notifications about your orders and app updates.

Location Services:

Google Maps: We use Google Maps API for location services, mapping, and route optimization. Location data may be processed by Google in accordance with their privacy policy.

Real-Time Communication:

Socket.io: We use Socket.io for real-time order tracking and communication features.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies:

Razorpay: https://razorpay.com/privacy/
Google: https://policies.google.com/privacy
MSG91: https://msg91.com/privacy-policy

7. Push Notifications

We send push notifications to keep you informed about:

Order status updates
Quotation requests and responses
Payment confirmations
Driver assignments and tracking updates
Important service announcements

To send these notifications, we collect and store your device's FCM (Firebase Cloud Messaging) token. You can manage notification preferences through your device settings, but disabling notifications may affect your ability to receive important service updates.

8. Image and Media Collection

We may collect images and media files when you:

Upload profile pictures
Upload credit documents (for enterprise users)
Provide documentation related to your orders

These images are stored securely on our servers and are used solely for the purposes stated above. We do not use your images for any other purpose without your explicit consent.

9. Enterprise User Data

For enterprise users, we collect additional information:

Credit facility applications and supporting documents
Wallet transaction history
Business-related information
Credit limit and usage information

This information is used to provide enterprise-specific features like wallet payments and credit facilities. Enterprise users' data is subject to the same security and privacy protections as regular users.

10. Your Rights

You have the following rights regarding your personal data:

Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal and operational requirements)
Objection: Object to processing of your data for certain purposes
Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for data processing at any time
Opt-Out: Opt-out of marketing communications and non-essential notifications

To exercise these rights, please contact us at info@cargotrip.com. We will respond to your request within a reasonable timeframe.

11. Data Retention

We retain your personal information for the following periods:

Active account data: Retained while your account is active
Order and transaction data: Retained for a minimum of 7 years as required by law for financial records
Location data: Retained only during active order tracking and deleted after order completion
Profile data: Retained until account deletion
Credit documents: Retained as long as credit facility is active and for 7 years after closure

We may retain certain information for longer periods if required by law or for legitimate business purposes such as dispute resolution or fraud prevention.

12. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your data during such transfers.

14. Cookies and Tracking Technologies

Our mobile application may use technologies similar to cookies, such as:

Device identifiers for authentication and security
Local storage for app preferences and session data
Analytics tools to understand app usage patterns

These technologies help us provide and improve our Service. You can manage these through your device settings.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you a notification through the app (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@cargotrip.com

Phone: +91 7895084627

Business Name: PRASHAR ROAD CARRIERS PRIVATE LIMITED

App Name: CARGO TRIP

We are committed to addressing your privacy concerns and will respond to your inquiries within a reasonable timeframe.